Privacy Policy

Flip My Closet is operated by SBHelpGroup LLC. This policy explains how we handle information through the website, mobile applications, customer support, resale intake, purchases, and the Straton CRM workspace supporting our operations.

We collect account and contact details, encrypted authentication credentials, seller-submission details, clothing photos, style preferences, purchase and return history, shipping addresses, tracking information, and customer-support communications.

Payment card details are collected and processed by Stripe. Flip My Closet receives transaction identifiers and payment status, not complete card numbers or security codes.

We use information to create and secure accounts, evaluate seller submissions, make purchase offers, publish inventory, process payments and refunds, ship and track orders, manage returns, prevent fraud, provide support, maintain financial records, and improve the service.

Information is shared only as needed with service providers supporting the transaction: Stripe for payment processing, Shippo and selected carriers for shipping, authenticated SMTP infrastructure for account and order messages, infrastructure providers for hosting and storage, and Straton CRM for customer and operational records. We do not sell personal information.

Account information is retained while the account is active. Users can delete an account inside the mobile Profile screen. Credentials, sessions, style preferences, and account tokens are removed; completed transaction records may be retained where required for accounting, tax, fraud prevention, disputes, or legal obligations, with customer and shipping details anonymized where appropriate.

We use encrypted network connections, hashed passwords, revocable sessions, expiring single-use recovery tokens, role-based administration, signed payment webhooks, and restricted access to operational information. No system can guarantee absolute security.

You may access and update profile information in the app, request account deletion, opt out of non-transactional communication, or contact us to request access, correction, or deletion where applicable. Transactional messages may still be sent when necessary to complete a purchase, return, security action, or legal obligation.

Flip My Closet is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this policy as the service or legal requirements change. Material changes will be posted with a revised effective date and, where appropriate, communicated through the app or email.