Return Policy

Eligible purchases may be requested for return within 30 calendar days after the order is marked delivered. Start the request from Orders in the mobile app. Each order may have one active return request.

Items must be returned in the same condition received, unworn except for a reasonable try-on, and with any Flip My Closet or original tags still attached. Items altered, washed, damaged after delivery, or missing included components may be denied or subject to a reduced refund where permitted by law.

Do not mail an item before the return is approved. Approved returns receive a prepaid carrier label through the app or account email. Use that label so tracking remains connected to the return.

Refunds are issued to the original payment method after the returned package is received and inspected. Original shipping charges are generally non-refundable unless the item was materially not as described, damaged before delivery, or the wrong item was sent. Financial institutions control when an approved refund appears.

Contact us promptly and include clear photos if an order arrives damaged, materially differs from its listing, or contains the wrong item. Your statutory consumer rights are not limited by this policy.

Any item designated final sale before purchase is not eligible for a discretionary return unless required by law or the product arrived damaged, incorrect, or materially not as described.